Refund policy
Thank you for shopping with us! Because our products are custom-made and printed on demand just for you, we handle returns and refunds differently than traditional retail stores. Please read our policy carefully before completing your purchase.
Cancellations & Order Changes
Production begins quickly after an order is placed. You can request changes or cancellations within [insert timeframe, e.g., 2 hours] of your purchase. Once an item enters production, we cannot cancel or modify the order.
Final Sale (Buyer's Remorse & Sizing)
- No Returns for Change of Mind: We do not accept returns or offer refunds if you change your mind, dislike the color, or no longer want the item.
- Sizing Errors: Every product page includes a detailed sizing chart. Please review it carefully before ordering. We cannot offer exchanges or refunds for items ordered in the wrong size.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or with a printing error, we will gladly send a replacement at no extra cost to you.
- Contact Us: Email us at hello@mtw28.com within 180 days of delivery.
- Provide Proof: Include your order number and clear photographs showing the defect, damage, or wrong item received.
- Resolution: Once confirmed, we will initiate a brand-new replacement order or issue a full refund. You do not need to ship the defective item back to us.
Lost Packages
An item is considered lost if it does not arrive within 180 days of the estimated delivery date. If your tracking details show no updates or if the package is confirmed lost by the carrier, please contact us for a free replacement.
Please note: We are not responsible for packages delivered to an incorrectly provided shipping address.